Island Health

Absolutely the most appalling GP service, a complete embarrassment to the National Health Service. I attempted to contact them at 9 AM and endured a two-hour wait only to be abruptly disconnected...

It's been incredibly frustrating trying to secure a doctor's appointment. The current consultation process is ridiculous - when you call the medical practice, you're stuck as caller number 9 in an..

I've been unable to reach anyone at this company despite multiple attempts. Their customer service is completely unresponsive - I spent a full hour waiting on hold, and just when I was next in line..

Medication refill process is dismally inadequate. Incredibly uncooperative.

I've encountered a truly abysmal general practice that surpasses even my previous unsatisfactory medical experience in Tower and Hamlets. It's baffling how this practice continues to operate with..

I've been a patient at this practice with my family for approximately five years, and the quality of service has been consistently deteriorating. Communication and scheduling appointments have..

Utterly abysmal. The complete absence of compassion, professionalism, and basic human decency among these employees guarantees their ultimate spiritual and professional ruin. Divine judgment awaits..

Be mindful of the establishment's operating schedule.

Michelle, the practice manager, appears completely unaware of the dire condition of this facility and its personnel. Her responses to comments are consistently generic, while critical problems like..

The entire reception staff requires a complete overhaul. I called precisely at 8 AM and was in the queue, got through within 15 minutes, but when I explained my issue, they claimed no slots were..

Extremely poor and unacceptable level of professional conduct from their customer support team

I have been a loyal patient at this practice for over a quarter-century, and the quality of care has dramatically deteriorated. Scheduling an appointment has become virtually impossible. I've..

After numerous tries to schedule an appointment, the digital booking platform remains persistently inaccessible, and their telephone support merely redirects you to complete an online registration..

If I could assign a rating lower than zero, I absolutely would. Why are they clinging to these outdated Covid protocols? It's long over and done with!!!! How can any medical professional provide..

Completely disastrous Endured more than 40 minutes on hold before giving up. Reportedly, seven other callers were ahead of me in the queue. Any remaining positive sentiment I harbored for this..

I had a vaccine appointment initially set up by a nurse, but reception called weeks later to cancel and reschedule. They then called again within minutes, cancelling and rebooking once more. The..

Completely unacceptable customer service from the representative who was utterly unhelpful. I wish I had caught his name so I could file a formal grievance. Not that I expect anything would change...

In today's modern world, why is it necessary to make contact at such an early hour to secure a medical appointment? This process can be incredibly challenging for individuals with diverse work..

Scheduling a consultation here has been a nightmare. I've been attempting to secure an appointment for weeks, and their consistent response is simply to "check back tomorrow." Their customer service..

Absolutely terrible customer support that consistently fails to schedule appointments. The personnel are dismissive and discourteous.