Westerhope Medical Centre

I called repeatedly over the course of a week before eventually securing an appointment with a clinician I hadn't previously met. During the consultation, I was asked to provide background..

If you're able to secure an appointment, the clinical staff are excellent. However, I've encountered numerous frustrations regarding appointment availability, lengthy wait times, and recurring..

I have had a very poor experience at this practice. Obtaining an appointment was extremely difficult, and the staff members I encountered were unhelpful and discourteous throughout my visit.

This is the worst doctors surgery I have ever experienced in my entire life. They change my appointment from my local surgery at blakelaw 3 times despite my telling them I needed the appointment..

The team members are excellent and work efficiently; I have no complaints about their performance whatsoever, and they consistently demonstrate helpfulness and a positive attitude. The main area for..

I have had a very poor experience at this practice. During my initial visit, I was supposed to have hormone testing arranged, but the request was not submitted. When I attended my blood..

I found this to be an unsatisfactory GP practice experience and regret making the switch to this surgery. The clinical and administrative team displayed attitudes that I felt fell short of expected..

I requested a medical certificate for documentation purposes and was informed this could not be provided. I then asked for my medical records summary, and was told I could collect this in person...

I found this practice to be quite frustrating. When I called seeking an appointment, I was informed that none were available and was asked to ring back several days later. When I did call again, I..

The receptionist I recently spoke with was unhelpful and displayed poor customer service skills.

This practice has sadly declined significantly from its former reputation as an excellent healthcare provider. Having been a patient since childhood and consistently receiving outstanding care from..

It is extremely difficult to obtain an appointment and see a clinician at this practice. Getting past the reception desk presents a significant barrier to accessing care.

I would give this GP practice the lowest possible rating. After relocating to the area, I registered myself, my family member, and my partner with the practice. As someone employed by the NHS in a..

Unable to provide a higher rating due to difficulties accessing and booking appointments through the online system. There are concerns that clinical services may be reduced while accountability..

I'm unable to get appointments when needed. My child is unwell with no availability until late afternoon, which is concerning given their medical history. When I contacted reception to explain the..

The telephone service does not function as an effective way to reach the practice. It feels more like a system designed to discourage contact rather than facilitate it.

I would not recommend this practice. The staff appeared unhelpful and dismissive, and I felt they were not taking their work seriously. My overall experience was disappointing and frustrating.

I'm uncertain whether the practice is stretched thin, but securing an appointment presents considerable challenges. The reception team tends to ask extensive questions even regarding private or..

This practice does not adequately accommodate patients without access to digital technology, which feels like a significant oversight in patient care. The reception team's approach to patient..

I was seen fairly promptly given the current demands on the service. The clinical staff member at the practice was excellent and demonstrated strong expertise. They assessed me on multiple occasions..