Westerhope Medical Centre

I had a very disappointing experience at this practice for several reasons.

This has been the poorest experience I've had with a medical practice. The reception staff came across as dismissive and condescending. There seems to be inconsistency in how patients are directed..

The website indicates the practice is open until 18:30 on this day of the week. When attempting to contact the surgery at mid-evening, an automated message indicated the service was unavailable due..

I would give this GP practice the lowest possible rating. After relocating to the area, I registered myself, my family member, and my partner with the practice. As someone employed by the NHS in a..

I would advise avoiding this practice, as it appears to have a poor reputation in the region. The staff seem dismissive of individual requirements and lack compassion when dealing with patients who..

The appointment scheduling process presents significant challenges, particularly for older patients and those with mobility or accessibility needs. The requirement to complete an online form before..

I have no complaints whatsoever. The entire team demonstrates warmth and friendliness, and the reception staff are among the most professional I have encountered at any general practice. I have..

The telephone service does not function as an effective way to reach the practice. It feels more like a system designed to discourage contact rather than facilitate it.

After speaking to a clinician I had blood tests taken and was informed of initial findings and advised to monitor a particular aspect of my health. Subsequently I was prescribed a medication without..

I found the customer service to be extremely disappointing. The reception staff seemed unwilling to assist with my needs. I telephoned outside of standard hours to request a repeat medication order..

The online platform provided by this practice is excellent. Prescription requests receive prompt attention, and medical consultations are arranged swiftly as well. This system effectively eliminates..

If I could give these 0 stars, I would, based on the reception team and difficulty to get an appointment. The reception team come across as dismissive and appointments require a lengthy wait. There..

I have found this practice to be extremely unprofessional and am surprised it continues to operate. Obtaining an appointment is consistently difficult, and when I have submitted online..

The receptionist I recently spoke with was unhelpful and displayed poor customer service skills.

This practice has deteriorated significantly, and I'm unsure what has caused this decline. I have been a patient here for approximately four decades. The reception staff have been unhelpful, and the..

The team members are excellent and work efficiently; I have no complaints about their performance whatsoever, and they consistently demonstrate helpfulness and a positive attitude. The main area for..

It is extremely difficult to obtain an appointment and see a clinician at this practice. Getting past the reception desk presents a significant barrier to accessing care.

This practice has not met my expectations. I have experienced significant difficulty reaching the surgery by telephone to arrange appointments.

I called repeatedly over the course of a week before eventually securing an appointment with a clinician I hadn't previously met. During the consultation, I was asked to provide background..

I would rate this practice much lower if possible. The reception team appears to lack adequate knowledge or training, or possibly both. There are recurring issues with information being mislaid...