Westerhope Medical Centre

I have had mixed experiences with the reception team at this practice. While some staff members have been pleasant, others have appeared dismissive and unwilling to help. The customer service..

Unable to provide a higher rating due to difficulties accessing and booking appointments through the online system. There are concerns that clinical services may be reduced while accountability..

The practice's actual appointment availability does not align with what is presented on their website. Obtaining an appointment, whether routine or urgent, appears to be an unpredictable and..

This practice has not met my expectations. I have experienced significant difficulty reaching the surgery by telephone to arrange appointments.

I have consistently had positive experiences at this GP practice. The clinical staff are competent and the administrative team are friendly and helpful.

This practice has sadly declined significantly from its former reputation as an excellent healthcare provider. Having been a patient since childhood and consistently receiving outstanding care from..

It is extremely difficult to obtain an appointment and see a clinician at this practice. Getting past the reception desk presents a significant barrier to accessing care.

I recently attempted to contact the practice by telephone during evening hours. When I called, I was informed by reception that the line was unavailable during a specific time window and was advised..

The reception staff member's approach felt unprofessional to me. There seemed to be a communication difficulty during our interaction, and when I asked for clarification, the response didn't address..

I had a poor experience at this practice and would not suggest it to others.

Unable to arrange a routine vaccination appointment for a family member who met the eligibility criteria. Frustrated that the booking process could not be completed despite the straightforward..

I requested a medical certificate for documentation purposes and was informed this could not be provided. I then asked for my medical records summary, and was told I could collect this in person...

I have nothing but praise for this medical centre. From the moment I arrived at reception through to my consultations with the clinical staff, every interaction has been positive. The entire team..

I have been with this practice for over 15 years and it used to be excellent. Since several of the previous clinicians departed, the quality of care has declined noticeably. I have multiple health..

The receptionist I recently spoke with was unhelpful and displayed poor customer service skills.

I found this practice to be quite frustrating. When I called seeking an appointment, I was informed that none were available and was asked to ring back several days later. When I did call again, I..

If I could give these 0 stars, I would, based on the reception team and difficulty to get an appointment. The reception team come across as dismissive and appointments require a lengthy wait. There..

I have been attempting to secure an appointment over the past fortnight, but each time I contact the practice, I am informed that no slots are currently available. This has been the case whenever I..

I submitted an online consultation early in the morning. The practice contacted me by telephone within an hour and offered me an appointment later that same morning. I arrived ahead of my scheduled..

Disappointing experience overall. I felt dismissed when explaining my circumstances regarding technology access, as though my situation wasn't being believed. An appointment I had arranged was..