Queens Road Surgery
Helen N. 2 years ago • From Google
Bad
Worst surgery ever discriminates and fails patients
I initially joined this surgery in April 2021, hoping for an improvement over other local practices that had previously demonstrated discrimination and carelessness. By August 2021, the practice had completely disregarded my registration and refused to address my fundamental GP care requirements, particularly my gender-specific needs related to C-PTSD stemming from childhood maternal abuse – a care plan and reasonable adjustment that multiple Peckham GPs have consistently contested over 14 years. To deliberately exclude me from their services and standard GP care, they fabricated three separate false statements about the GP interactions and my conduct, which I can definitively prove are fabricated lies. This manipulation resulted in my placement in a Special Allocation Service in October 2021, where I experienced verbal and psychological abuse from GPs who simultaneously neglected my care needs and concealed the fact that QRS had lost the first 44 years of my 46-year medical history. Most distressingly, no accountability has been pursued for these egregious actions. I strongly advise avoiding this practice entirely.
After waiting an hour, they abruptly ended the call. Absolutely frustrating. If you receive a referral, follow up promptly. The front desk staff are pleasant, but the overall service is completely..
Queens Road Surgery
Jong P.
The procedure was straightforward and extremely welcoming. A special thanks to Ms. Belgrave. The only slight drawback was some individuals using their phones in the waiting room. Overall, the staff..
Queens Road Surgery
Fumbola F.
I've been attempting to reach customer service for what seems like an eternity. After patiently waiting an hour for a promised callback, I finally answered on the third ring, only to have them..
Queens Road Surgery
Taif H.
Extremely disappointing customer service. Regardless of the time you contact them, they consistently suggest calling at 8am for scheduling, but when you follow their advice, you're left waiting..
Queens Road Surgery
Jas R.
I reached out to my general practitioner's office to request a repeat prescription since the app was malfunctioning, following the pharmacy's recommendation. The reception staff responded with an..
Queens Road Surgery
Terry G.
I'd like to express my gratitude to Hafsa from QRS and acknowledge my initial nervousness during our phone conversation, which led me to doubt the information she shared. Ultimately, every detail..
Queens Road Surgery
Edith P.
Utterly frustrated and upset. As a full-time professional, securing a medical appointment at this practice seems impossible. Even when facing serious health concerns, I'm left struggling. Their app..
Queens Road Surgery
James T.
Received a lab report from this facility indicating a hepatitis POSITIVE result! Immediately sought verification from alternative medical centers and was incredibly relieved to learn I was actually..
Queens Road Surgery
Juhee H.
I arrived with an urgent referral from another city's emergency department. This general practitioner delayed my hospital referral by a full month - absolutely ridiculous. I personally visited their..
Queens Road Surgery
Mohamed H.
Dr. Smith is absolutely phenomenal - I couldn't ask for a more compassionate healthcare provider. Their genuine concern for patient well-being truly sets them apart from other physicians I've..
Queens Road Surgery
Carlos A.
The IT and administrative team have been exceptionally supportive throughout the procedure of linking my account to their new application (Evergreen) used for submitting medical-related inquiries.
Queens Road Surgery
Burcak A.
Top-notch receptionist and surgical procedure, outstanding care, Welcoming
Queens Road Surgery
paolo i.
On June 21st, I had arranged to take a day off from work, but was abruptly informed of a cancellation just an hour prior to my scheduled appointment. When I tried to explain my urgent health..
Queens Road Surgery
Nic S.
Completely ineffective as a medical practice. Booking appointments is impossible, and on the rare occasion you secure one, the doctor simply searches online for answers. I'm perfectly capable of..
Queens Road Surgery
Min L.
Unable to secure a medical consultation at this facility. Attempted to schedule an appointment but found zero physician availability. Extremely frustrating experience with no clear options for..
Queens Road Surgery
Anne B.
It's hardly shocking that issues arise with employees like Maisie managing customer grievances. The staff needs training on proper communication and respect — she clearly lacks the necessary..
Queens Road Surgery
Alice J.
Incredibly aggravating interaction with customer service. I dialed precisely at 8am to schedule a phone consultation, only to squander an entire day anticipating the call... ultimately, I was..
Queens Road Surgery
Oscar L.
Updated review November 2024: After discontinuing their online consultation and prescription platform through DR iQ, this medical practice has become completely ineffective. Securing a prescription..
Queens Road Surgery
rob t.
I visited on Thursday after calling on Wednesday, when they told me over the phone to come for a scan at 8 AM for the same day's appointment. I went with a 79-year-old, and they said they only work..
Queens Road Surgery
Conny F.
The medical staff at Queens Road Surgery are exceptional and consistently demonstrate extraordinary dedication. However, their administrative team and appointment scheduling are utterly inadequate...
Queens Road Surgery
Alex D.