Queens Road Surgery
Helen N. 2 years ago • From Google
Bad
Worst surgery ever discriminates and fails patients
I initially joined this surgery in April 2021, hoping for an improvement over other local practices that had previously demonstrated discrimination and carelessness. By August 2021, the practice had completely disregarded my registration and refused to address my fundamental GP care requirements, particularly my gender-specific needs related to C-PTSD stemming from childhood maternal abuse – a care plan and reasonable adjustment that multiple Peckham GPs have consistently contested over 14 years. To deliberately exclude me from their services and standard GP care, they fabricated three separate false statements about the GP interactions and my conduct, which I can definitively prove are fabricated lies. This manipulation resulted in my placement in a Special Allocation Service in October 2021, where I experienced verbal and psychological abuse from GPs who simultaneously neglected my care needs and concealed the fact that QRS had lost the first 44 years of my 46-year medical history. Most distressingly, no accountability has been pursued for these egregious actions. I strongly advise avoiding this practice entirely.
abysmal customer service phone system, spent 40 minutes without moving an inch in the queue. attempted calling again later, encountered identical frustrating situation. it genuinely seems like..
Queens Road Surgery
becca b.
I signed up with this medical practice and booked my initial appointment. I was informed the physician would return my call sometime during the day! By 2pm, I discovered the clinic was shut from..
Queens Road Surgery
Jong P.
The procedure was straightforward and extremely welcoming. A special thanks to Ms. Belgrave. The only slight drawback was some individuals using their phones in the waiting room. Overall, the staff..
Queens Road Surgery
Mohamed H.
Dr. Smith is absolutely phenomenal - I couldn't ask for a more compassionate healthcare provider. Their genuine concern for patient well-being truly sets them apart from other physicians I've..
Queens Road Surgery
Maria D.
The service is utterly pointless. Despite rarely needing to use it due to having insurance, each interaction reinforces how dysfunctional the NHS has become. During a critical maternity follow-up,..
Queens Road Surgery
Carlos A.
The IT and administrative team have been exceptionally supportive throughout the procedure of linking my account to their new application (Evergreen) used for submitting medical-related inquiries.
Queens Road Surgery
Ben G.
Dialed precisely at 8am on April 18th and managed to be 3rd in line almost instantly after the phone lines became active! I've now been waiting on hold for 32 minutes, and I'm increasingly..
Queens Road Surgery
denise b.
Top-notch medical practice that truly stands out. The front desk team is incredibly welcoming, and Maisey is particularly outstanding in her commitment to patient care. The physicians are equally..
Queens Road Surgery
Asha A.
The reception staff are excellent, but the clinical care falls short - my encounters over the past twelve months have been inconsistent and generally unsatisfactory. Notable low points include a GP..
Queens Road Surgery
Osvaldo L.
I am utterly frustrated with Queens Road Surgery. Attempting to schedule an appointment via the Evergreen app proved futile, and when I resorted to calling, I endured an excruciating wait of over an..
Queens Road Surgery
Muhsana P.
Previously, the reception staff were fantastic, but currently, one particular employee is incredibly discourteous and completely unhelpful. Whenever we attempt to schedule an appointment, she..
Queens Road Surgery
Kate H.
The service quality is extremely disappointing. The administrative staff consistently attempt to push patients out at every opportunity - during my ongoing medical tests, each time a result comes..
Queens Road Surgery
Pips D.
This medical practice is arguably the most frustrating I've encountered. Their customer service is abysmal. Calling at 8 AM already means being behind over 30 people in the queue. Even when they..
Queens Road Surgery
Ed L.
Brief hold time before connecting with exceptionally welcoming front desk personnel, who successfully scheduled a follow-up conversation for the following day.
Queens Road Surgery
Joseph S.
I'm certain this medical practice lacks any general practitioners. They've eliminated their GP staff ages ago and recruited a group of inexperienced youngsters whose sole purpose seems to be..
Queens Road Surgery
Edith P.
Utterly frustrated and upset. As a full-time professional, securing a medical appointment at this practice seems impossible. Even when facing serious health concerns, I'm left struggling. Their app..
Queens Road Surgery
Terry G.
I'd like to express my gratitude to Hafsa from QRS and acknowledge my initial nervousness during our phone conversation, which led me to doubt the information she shared. Ultimately, every detail..
Queens Road Surgery
Alina A.
My visit today was outstanding. Dr. Shabbir demonstrated remarkable compassion and expertise, engaging with my daughter in an incredibly gentle and empathetic manner. Her demeanor put us at ease,..
Queens Road Surgery
Oscar L.
Updated review November 2024: After discontinuing their online consultation and prescription platform through DR iQ, this medical practice has become completely ineffective. Securing a prescription..
Queens Road Surgery
Jonathan W.
I used Dr. IQ this morning and it recommended scheduling an in-person consultation. I called the practice and was second in line, which seemed promising. However, after waiting 30 minutes, I was..
Queens Road Surgery
Kraii K.