Queens Road Surgery
Helen N. 2 years ago • From Google
Bad
Worst surgery ever discriminates and fails patients
I initially joined this surgery in April 2021, hoping for an improvement over other local practices that had previously demonstrated discrimination and carelessness. By August 2021, the practice had completely disregarded my registration and refused to address my fundamental GP care requirements, particularly my gender-specific needs related to C-PTSD stemming from childhood maternal abuse – a care plan and reasonable adjustment that multiple Peckham GPs have consistently contested over 14 years. To deliberately exclude me from their services and standard GP care, they fabricated three separate false statements about the GP interactions and my conduct, which I can definitively prove are fabricated lies. This manipulation resulted in my placement in a Special Allocation Service in October 2021, where I experienced verbal and psychological abuse from GPs who simultaneously neglected my care needs and concealed the fact that QRS had lost the first 44 years of my 46-year medical history. Most distressingly, no accountability has been pursued for these egregious actions. I strongly advise avoiding this practice entirely.
If I could assign a rating lower than one star, I would, as this medical practice is utterly deplorable. The constant staff turnover speaks volumes about their dysfunction. After being a patient for..
Queens Road Surgery
Min L.
Unable to secure a medical consultation at this facility. Attempted to schedule an appointment but found zero physician availability. Extremely frustrating experience with no clear options for..
Queens Road Surgery
Joseph S.
I'm certain this medical practice lacks any general practitioners. They've eliminated their GP staff ages ago and recruited a group of inexperienced youngsters whose sole purpose seems to be..
Queens Road Surgery
Pablo C.
Excellent medical practice with efficient booking via the evergreen app. Shannida provided compassionate and highly competent care during my visit.
Queens Road Surgery
rob t.
I visited on Thursday after calling on Wednesday, when they told me over the phone to come for a scan at 8 AM for the same day's appointment. I went with a 79-year-old, and they said they only work..
Queens Road Surgery
Juhee H.
I arrived with an urgent referral from another city's emergency department. This general practitioner delayed my hospital referral by a full month - absolutely ridiculous. I personally visited their..
Queens Road Surgery
mumen a.
I'm deeply concerned about my partner's well-being and visited the clinic expecting support, only to be met with unhelpful and dismissive receptionists. Their unprofessional attitude was appalling -..
Queens Road Surgery
denise b.
Top-notch medical practice that truly stands out. The front desk team is incredibly welcoming, and Maisey is particularly outstanding in her commitment to patient care. The physicians are equally..
Queens Road Surgery
Fumbola F.
I've been attempting to reach customer service for what seems like an eternity. After patiently waiting an hour for a promised callback, I finally answered on the third ring, only to have them..
Queens Road Surgery
Maureen W.
Dr. seems completely clueless about medical treatments and doesn't appear to be a legitimate healthcare professional. Their service is terrible and unprofessional. They desperately need more..
Queens Road Surgery
Anja R.
What a delightful overall encounter - the reception team was incredibly welcoming, and the female doctor (whose name escapes me) was absolutely fantastic: she conducted a comprehensive examination..
Queens Road Surgery
Jong P.
The procedure was straightforward and extremely welcoming. A special thanks to Ms. Belgrave. The only slight drawback was some individuals using their phones in the waiting room. Overall, the staff..
Queens Road Surgery
Edith P.
Utterly frustrated and upset. As a full-time professional, securing a medical appointment at this practice seems impossible. Even when facing serious health concerns, I'm left struggling. Their app..
Queens Road Surgery
Ed L.
Brief hold time before connecting with exceptionally welcoming front desk personnel, who successfully scheduled a follow-up conversation for the following day.
Queens Road Surgery
Maria D.
The service is utterly pointless. Despite rarely needing to use it due to having insurance, each interaction reinforces how dysfunctional the NHS has become. During a critical maternity follow-up,..
Queens Road Surgery
Joseph T.
Update: a year after the practice manager's response, I'm satisfied to observe a newfound dedication to public relations, though delivered with a somewhat patronizing undertone for an organization..
Queens Road Surgery
Laura C.
I underwent medical tests nearly eight weeks back and was recommended to consult a physician about the findings. Ever since, I've been dialing their office precisely at 8 AM daily, enduring wait..
Queens Road Surgery
Ambereen A.
The administrative staff repeatedly redirected me to Lister practice for wound treatment, and the nurse refused to conduct an asthma review for my son, ultimately leading to his hospital admission...
Queens Road Surgery
Nic S.
Completely ineffective as a medical practice. Booking appointments is impossible, and on the rare occasion you secure one, the doctor simply searches online for answers. I'm perfectly capable of..
Queens Road Surgery
Reece C.
Absolute frustration with this company's broken communication. I'd rate them zero stars if possible. They made a commitment to return my call, but it's completely empty. I initiated contact this..
Queens Road Surgery
Hayle R.