JN

John N. 8 months ago • From Google

Rating

Bad

Worst Surgery Ever: Receptionist Nightmare

Giving a single star, and even that feels too generous! This surgical practice is a complete embarrassment. The receptionists are incredibly discourteous and unhelpful, constantly attempting to redirect patients to other services at every possible moment. There's absolutely no semblance of patient care, zero empathy, and total lack of accountability for their actions. They can't even be bothered to properly review their own triage forms that they themselves have created. This place deserves serious repercussions. *Update* Following my initial review, I've had a discussion with Thorndike's management. To their credit, they acknowledged the shortcomings, particularly regarding receptionist conduct, and committed to addressing these issues. I've subsequently had both an in-person consultation with a physician and a telephone follow-up. I'm cautiously optimistic that this might represent a genuine transformation for Thorndike, though only time will confirm whether real change has occurred.

Other reviews for Thorndike Partnership