St. Mary's Surgery
Shazi K. one year ago • From Google
Bad
Worst surgery ever terrible customer service nightmare
I've been with this surgery for a month, and the medication request process has been incredibly frustrating. Once, I waited 40 minutes on a call before giving up, then tried again and was stuck in a queue. I submitted an e-consultant form after a difficult process, but despite promises of a next-day callback, nothing happened. Concerned, I visited my pharmacy during my lunch break, and they confirmed no medication request had been received. I called the surgery again, and a staff member assured me the request was processed and would be ready by Friday. However, when I returned to the pharmacy, they found no record of the request. I called again, and another staff member claimed no request or e-consultant form existed. Each conversation brought conflicting information, and when I tried to explain my situation, the staff member repeatedly put me on hold and seemed dismissive. Her rude tone and unwillingness to listen left me feeling helpless, and I ended up crying after the call. I contacted 111 and, fortunately, found another surgery that registered me within 20 minutes. The new staff were compassionate, noting my high blood pressure and offering water. They were shocked when I described my experience with St. Mary's surgery. I warn others to be cautious of this surgery, as their treatment can severely impact one's mental health. I have no idea what they're doing or what they're being paid for. Thankfully, I'm now registered with a much more competent and caring surgery.
This medical practice is absolutely revolting Every mental health professional consistently deceives patients directly, and when you seek assistance with any concern, you are almost always entirely..
St. Mary's Surgery
uri l.
Visited the St Marys GP in Southampton, and the reception area was staffed by two women. The older receptionist was incredibly unpleasant. Her lack of professionalism and poor attitude were..
St. Mary's Surgery
Dionysios S.
absolute lack of professional medical conduct
St. Mary's Surgery
Daniella J.
I am utterly dismayed by the treatment I encountered at this medical center. The personnel, particularly those in leadership roles, displayed an appalling lack of courtesy and compassion. Despite my..
St. Mary's Surgery
Adrian M.
Doctors aren't attentive to patients' concerns, which is deeply unfair. That's why I'm considering leaving the medical service. These doctors don't take patients seriously, and I'm giving them one..
St. Mary's Surgery
Keyvan K.
I need to update my review!!! It appears virtually everything has transformed in this medical practice. And I'm convinced they merit a 5-star rating. I'll preserve my previous review..
St. Mary's Surgery
Anastasia I.
I'm completely puzzled by the negative feedback surrounding this surgical practice. Throughout my interactions, I've consistently found their communication and service to be impeccable. Whenever..
St. Mary's Surgery
Fforde F.
Avoid this practice if you're transgender and seeking basic healthcare, as they failed to complete a mandatory GIC referral (they didn't submit or obtain a receipt, forcing me to send it 6 months..
St. Mary's Surgery
Matt G.
Competent employees guided me efficiently to the right location and were truly exceptional
St. Mary's Surgery
Donna D.
Throughout my time as a patient, I've consistently experienced top-notch care from every healthcare professional I've encountered, ranging from physicians and nurses to paramedics and administrative..
St. Mary's Surgery
F (.
I've been a loyal patient at St Denys for years, but that's changed now. I've officially switched to a different medical practice. Many of my relatives have also departed due to the merger with St..
St. Mary's Surgery
Veda M.
I'm thoroughly disappointed with this medical practice. Attempting to contact them was a nightmare, with no phone number or email available. My daughter contacted 111 over a week ago on a Sunday,..
St. Mary's Surgery
Mustafa O.
Steer clear of this medical office—their service is absolutely terrible.
St. Mary's Surgery
David S.
I was compelled to consult a physician for a definitive medical assessment - not serious enough for hospital admission, but urgent enough to warrant a GP visit. I completed an electronic form and..
St. Mary's Surgery
Roman H.
absolutely horrendous staff from start to finish, completely clueless, totally uncooperative, and utterly incompetent at Dr. Mead Mathews, St. Mary's. This surgical center deserves to be shut down..
St. Mary's Surgery
L M.
The staff here truly exemplify excellence in professionalism and warmth. I can confidently say this is the most outstanding general practice clinic I've encountered. Their receptionist displayed..
St. Mary's Surgery
Elena E.
Each time I go, it's a mental ordeal! Undoubtedly the most terrible general practitioner in the entire United Kingdom!
St. Mary's Surgery
H !.
I've repeatedly asked to avoid appointments with a particular doctor due to his consistently discourteous and dismissive demeanor. These requests have been completely disregarded. This practice..
St. Mary's Surgery
Daniel E.
Given the immense challenges facing the National Health Service, I find this general practice to be quite commendable! Every staff member I've interacted with has consistently demonstrated..
St. Mary's Surgery
Лена Л.
I was asked to provide unnecessary paperwork that wasn't legally required. Only after I mentioned escalating the issue to management did they promptly process my registration. I'm left wondering why..
St. Mary's Surgery
Nathan A.