St. Mary's Surgery
Shazi K. one year ago • From Google
Bad
Worst surgery ever terrible customer service nightmare
I've been with this surgery for a month, and the medication request process has been incredibly frustrating. Once, I waited 40 minutes on a call before giving up, then tried again and was stuck in a queue. I submitted an e-consultant form after a difficult process, but despite promises of a next-day callback, nothing happened. Concerned, I visited my pharmacy during my lunch break, and they confirmed no medication request had been received. I called the surgery again, and a staff member assured me the request was processed and would be ready by Friday. However, when I returned to the pharmacy, they found no record of the request. I called again, and another staff member claimed no request or e-consultant form existed. Each conversation brought conflicting information, and when I tried to explain my situation, the staff member repeatedly put me on hold and seemed dismissive. Her rude tone and unwillingness to listen left me feeling helpless, and I ended up crying after the call. I contacted 111 and, fortunately, found another surgery that registered me within 20 minutes. The new staff were compassionate, noting my high blood pressure and offering water. They were shocked when I described my experience with St. Mary's surgery. I warn others to be cautious of this surgery, as their treatment can severely impact one's mental health. I have no idea what they're doing or what they're being paid for. Thankfully, I'm now registered with a much more competent and caring surgery.
Their service is terrible, and the staff comes across as extremely discourteous and unpleasant 😩
St. Mary's Surgery
Anastasia I.
I'm completely puzzled by the negative feedback surrounding this surgical practice. Throughout my interactions, I've consistently found their communication and service to be impeccable. Whenever..
St. Mary's Surgery
Elena E.
Each time I go, it's a mental ordeal! Undoubtedly the most terrible general practitioner in the entire United Kingdom!
St. Mary's Surgery
Boglarka L.
I reached out to the office this afternoon, sometime between 2:30 and 2:40, and the front desk staff was incredibly pleasant and supportive. I managed to secure a consultation for around 4:30 pm,..
St. Mary's Surgery
Amy D.
I believe the increased reliance on digital technology during the pandemic has enhanced the efficiency of this medical practice. Their communication channels are highly effective, with an excellent..
St. Mary's Surgery
Ajinkya R.
My interaction with St. Mary Surgery has been incredibly frustrating. Upon submitting the required documentation to register my newborn twins, I was guaranteed the process would be finalized within..
St. Mary's Surgery
Archie D.
Martin was significantly more supportive and attentive compared to the medical staff at Mulberry, and as an added bonus, he bears a striking similarity to my father!
St. Mary's Surgery
Donna D.
Throughout my time as a patient, I've consistently experienced top-notch care from every healthcare professional I've encountered, ranging from physicians and nurses to paramedics and administrative..
St. Mary's Surgery
Mostefa K.
absolute disaster of a surgical procedure. they should have just flushed the healthcare funds down the drain instead of performing this travesty
St. Mary's Surgery
Sibby S.
I'm relatively new to this medical practice since moving to the area. Today, Kay at the front desk provided exceptional customer service. She swiftly arranged an emergency doctor's appointment and..
St. Mary's Surgery
Daniel E.
Given the immense challenges facing the National Health Service, I find this general practice to be quite commendable! Every staff member I've interacted with has consistently demonstrated..
St. Mary's Surgery
Star D.
Absolutely zero stars would suffice for these GPS who show no empathy or concern for patient well-being. Those medical professionals who merely sit in their offices, passing judgment without truly..
St. Mary's Surgery
Jane W.
Incredibly sluggish when it comes to phone responsiveness, and scheduling a physician appointment requires waiting an entire two-day period
St. Mary's Surgery
Tatiana M.
For over half a decade, I've been registered with this medical practice, yet I remain completely unfamiliar with my assigned general practitioner. I've never actually met them face-to-face...
St. Mary's Surgery
MEGSG M.
Absolutely the most terrible general practice medical center! COMPLETELY UNACCEPTABLE
St. Mary's Surgery
Kharis K.
I utilized their online consultation service, and they reached out to me within hours. I secured an appointment for the following day, with minimal waiting time. The nursing staff was exceptional,..
St. Mary's Surgery
Matt G.
Competent employees guided me efficiently to the right location and were truly exceptional
St. Mary's Surgery
felicity s.
I've never experienced such a terrible medical procedure in my entire life.
St. Mary's Surgery
Dionysios S.
absolute lack of professional medical conduct
St. Mary's Surgery
Andrew T.
Dr. Fernadez truly stands out as an exceptional physician and a valuable member of this medical practice. His demeanor is consistently serene and compassionate, and he dedicates ample time to..
St. Mary's Surgery
Daniella J.