ST

Simone T. 3 years ago • From Google

Rating

Bad

Worst surgery ever terrible service and negligence

If I could rate this place lower than zero, I absolutely would. The reception team is incredibly discourteous. I've been waiting over a week for test results that were already available. Due to the severe negligence of the NHS and this specific surgery, I've nearly lost my life twice, and still nothing has changed. The extremely rude receptionist simply tells me to try again. Today, I called 328 times, constantly getting a busy signal, and when I finally get through after 30 minutes, all appointments are already gone. By my calculation, if each phone conversation takes 10 minutes, and all slots are filled in 30 minutes, they must only be working about 3 hours daily. I've been with this practice since childhood, and since Dr. Sharma's retirement, everything has fallen apart. Their new system is clearly broken, but they seem to not care and continue to destroy patients' lives. My strong advice: stay away from this surgery at all costs.

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