West Quay Medical Centre
NM
Niki M. 2 years ago • From Google
Bad
I would rate this surgery zero out of ten. I've been waiting for my son who has Autism and Asthma, and after two weeks, I discovered our prescriptions were locked away in a file cabinet. It's absolutely revolting. My son cannot survive without his pump, and since the pandemic, I find the healthcare system completely indifferent. I've been without medication for two weeks, waiting for a repeat prescription from Boots, only to find it forgotten in a file cabinet. My son is non-verbal, and when I inquired, I learned the prescription was never collected. The staff at West Quarry Surgery told me they never received it. I rely on these tablets for life, and as someone with Autism, I struggle with unexpected changes and disruptions to my routine. I was instructed to change pharmacies to Cardiff Bay, but I prefer consistency. Then, I needed paperwork signed for my older son, also with Autism, but they refused, telling me to wait until January 2024. That was the final straw. This is the worst surgery, with incredibly unfriendly staff. The reception feels like a military zone, with one blonde staff member who reminds me of a sergeant. I had no choice but to change surgeries, and it's been incredibly stressful. Now, I'm with a much better practice that has kind, understanding, and caring staff who actually help patients. My two sons with Autism and I can finally relax. West Quarry Surgery should be shut down. It's always empty, the staff are incredibly rude, and they desperately need customer service training on how to treat patients with respect and compassion - something they completely lack.
Sarah I.