ED

Ellen D. 4 years ago • From Google

Rating

Bad

Worst Surgery Experience with Impossible Appointments

There are absolutely no words that capture how terrible this medical practice is. Not a single staff member seems to show any empathy, and they become instantly defensive if you dare to express frustration over their abysmal service by raising your voice. This place deserves zero stars, not even one. I've been prescribed medication for anxiety, yet each month I face an uphill battle just to obtain my prescription, despite supposedly having a designated 'batch'. Booking an appointment is utterly impossible, regardless of how severely ill you might be. I recently logged into my GP portal after obtaining the surgery's details, and attempted to schedule an appointment, only to be told the surgery doesn't offer appointments. I tried booking an online consultation, and the app informed me they don't provide those either. I'm also unable to access my medication history. How this surgery received a 'good' rating from Quality Care is completely beyond comprehension. Predictably, the NHS shows zero concern about their poor performance, with no accountability for their inefficiency.

Other reviews for Thorndike Partnership