ER

Eileen R. 8 years ago • From Google

Rating

Bad

Wound redressing let down by unprepared staff

I attended the surgery on a Sunday morning for a wound dressing appointment. The healthcare professional who saw me mentioned she was unwell with a stomach complaint. After examining my wound, she retrieved a dressing from storage, which took considerable time. When she returned, the initial dressing she brought was too small, so I declined it. She then fetched alternative materials including padding and a net-style bandage. She subsequently asked my husband to wash and dry a crepe bandage and reapply the dressing himself. I felt uncomfortable that someone who was unwell chose to continue working, which seemed unprofessional. I also left the appointment feeling that the care provided lacked competence. Overall, I was very dissatisfied with the experience.

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