Okehampton Medical Centre
David C. 3 months ago
Great
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
BadRespect
BadSeen On Time
ExcellentWow, I wasn't expecting that.
I was extremely disappointed to see my original comments rewritten so significantly, as I feel the changes removed much of the substance and seriousness of what I had written. My original review contained serious concerns about the quality of local GP care, including experiences that I believe amounted to negligence. I have raised these same concerns directly with the practice and with the CQC, who have acknowledged them and, as I understand it, are addressing the issues raised. I believe that if mistakes and shortcomings are hidden rather than acknowledged, nothing improves and patients continue to suffer the consequences. I am genuinely grateful to those healthcare professionals who do their jobs with care and compassion, but I have also had experiences that have left me reluctant to seek help when I need it. The impact that some of my experiences with healthcare have had on my life and health has been profound and difficult to understand. I firmly believe that patients deserve professionals who listen, follow procedures, and uphold the principle of doing no harm. Over the years, I have also known many others who have had serious conditions dismissed or misdiagnosed. Friends and family members have experienced delayed diagnoses of cancer, serious infections, brain haemorrhages and other significant illnesses, sometimes with tragic consequences. These experiences have understandably damaged my confidence in the healthcare system. No profession is perfect, and mistakes can happen, but what matters is that concerns are listened to, lessons are learned, and patients are treated with respect and honesty. I appreciate that this review has been published, even in an amended form, and I thank those involved for allowing at least some of these concerns to be aired publicly. However, I do hope that the issues being raised are taken seriously, because they are not a joke, and they affect real people and real lives. I have now decided to make a formal complaint, as I want to ensure that these concerns are properly considered and not simply edited away. Not anonymous – David Cole.
The practice staff were considerate and supportive, though I found it challenging to secure an appointment slot.
Okehampton Medical Centre
David Cole
I was extremely disappointed to see my original comments rewritten so significantly, as I feel the changes removed much of the substance and seriousness of what I had written. My original review..
Okehampton Medical Centre
Dale G.
Over the decade I've been registered with this practice, I haven't experienced any issues. I did switch to a different clinician at one point, though this was for an unrelated reason.
Okehampton Medical Centre
Rachael B.
I wanted to express my gratitude to the exceptionally professional, compassionate and reassuring team members who assisted me during my recent visit. I was attended to very promptly after arriving..
Okehampton Medical Centre
A Z.
I can only speak about my experience with the senior partner at this practice. Throughout my interactions, I found the approach to be arrogant, condescending, rude, and aggressive. I felt the..
Okehampton Medical Centre
cliff p.
Experiencing lengthy hold times with background music only to have the call disconnected immediately upon connection is incredibly frustrating. This situation is disappointing.
Okehampton Medical Centre
Charlie C.
On both occasions I've needed to access this GP surgery, their online system has been the biggest obstacle. Back in July 2020, I had a serious ear infection that had persisted for well over a week..
Okehampton Medical Centre
Shannon T.
The waiting times are longer than expected even during quieter periods, and appointment availability is limited with several weeks typically needed to be seen, which is frustrating. The facility..
Okehampton Medical Centre
Layla-Mae V.
Have been refused treatment yet again. This time it appears to be because they only manage a particular type of condition. I mentioned I was experiencing difficulties with my hearing and vision, and..
Okehampton Medical Centre
yumit r.
Our appointment was scheduled for mid-morning and we arrived promptly, yet we waited considerably longer than expected to be seen. We noticed that several patients who arrived after us were called..
Okehampton Medical Centre
Ellis H.
I was travelling across the UK and experienced a sharp irritation in my eye that persisted throughout the morning and afternoon, causing blurred vision. Concerned about the symptoms, I contacted the..
Okehampton Medical Centre
Izaak W.
The service provided was disappointing and I would not recommend this practice.
Okehampton Medical Centre
Sean M.
I had a disappointing experience with the service. I was anticipating a callback from the clinical team but it never came through. When I contacted the practice myself, I was assured that my details..
Okehampton Medical Centre
Cara G.
I am very dissatisfied with how my healthcare has been managed. Referrals have been arranged without my knowledge or consent, despite my clear objections. I am being asked to attend multiple..
Okehampton Medical Centre
Mr David Cole.
Back on the Fluconazole again now, trying to help myself (save my kidneys) as no-one else seems to want to, things getting worse, still able to grow Candida I presume in blood samples - goes without..
Okehampton Medical Centre
Jamie S.
I'm puzzled by the negative feedback this practice receives. My own experiences have consistently been excellent. The clinical team and support staff have been outstanding. They consistently..
Okehampton Medical Centre
Ian I.
The team here has consistently been welcoming and supportive. I've used the online appointment request system on several occasions and have always received a prompt callback the same morning from a..
Okehampton Medical Centre
Mark G.
It took several weeks to secure an appointment with a GP. Since the pandemic, I've noticed what I perceive as a dismissive demeanor from certain team members. Despite confirming receipt of my online..
Okehampton Medical Centre
ALAN S.
This practice seems to issue far more medication than necessary with no cost to patients. My repeat prescriptions arrive monthly with frequent discrepancies in what is supplied. It raises questions..
Okehampton Medical Centre
Emma P.
I found my experience at this practice to be very disappointing. I felt that a diagnosis I received was inaccurate, and I was frustrated that this wasn't addressed properly. The reception staff also..
Okehampton Medical Centre
Ravinder G.