Okehampton Medical Centre
David C. 12 days ago
Great
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
BadRespect
BadSeen On Time
ExcellentWow, I wasn't expecting that.
I was extremely disappointed to see my original comments rewritten so significantly, as I feel the changes removed much of the substance and seriousness of what I had written. My original review contained serious concerns about the quality of local GP care, including experiences that I believe amounted to negligence. I have raised these same concerns directly with the practice and with the CQC, who have acknowledged them and, as I understand it, are addressing the issues raised. I believe that if mistakes and shortcomings are hidden rather than acknowledged, nothing improves and patients continue to suffer the consequences. I am genuinely grateful to those healthcare professionals who do their jobs with care and compassion, but I have also had experiences that have left me reluctant to seek help when I need it. The impact that some of my experiences with healthcare have had on my life and health has been profound and difficult to understand. I firmly believe that patients deserve professionals who listen, follow procedures, and uphold the principle of doing no harm. Over the years, I have also known many others who have had serious conditions dismissed or misdiagnosed. Friends and family members have experienced delayed diagnoses of cancer, serious infections, brain haemorrhages and other significant illnesses, sometimes with tragic consequences. These experiences have understandably damaged my confidence in the healthcare system. No profession is perfect, and mistakes can happen, but what matters is that concerns are listened to, lessons are learned, and patients are treated with respect and honesty. I appreciate that this review has been published, even in an amended form, and I thank those involved for allowing at least some of these concerns to be aired publicly. However, I do hope that the issues being raised are taken seriously, because they are not a joke, and they affect real people and real lives. I have now decided to make a formal complaint, as I want to ensure that these concerns are properly considered and not simply edited away. Not anonymous – David Cole.
Excellent facility! We experienced an urgent medical situation with someone in our group, and despite limited resources available, the entire team responded promptly and provided support until..
Okehampton Medical Centre
Caroline K.
I appreciate the assistance I received when I attempted to access the online appointment system this afternoon, only to find it was unavailable. Upon contacting the practice by phone, I was called..
Okehampton Medical Centre
Carolyn G.
I have had a very positive experience over the last two years. The online booking system works well and typically results in a telephone consultation within a couple of hours. I have been able to..
Okehampton Medical Centre
Moorlandsoul M.
The reception team displayed unhelpful attitudes and appeared to make judgements beyond their scope, which was disappointing. The initial assessment process also seemed to lack thoroughness in..
Okehampton Medical Centre
Chris C.
The practice frequently experiences significant delays, with appointments typically running considerably behind schedule and waiting times for available slots extending to several weeks.
Okehampton Medical Centre
Clare B.
I cannot speak highly enough of this practice and the wonderful team. The new online service is excellent. On two occasions I have used the messaging system and received a prompt phone call in..
Okehampton Medical Centre
Sean M.
I had a disappointing experience with the service. I was anticipating a callback from the clinical team but it never came through. When I contacted the practice myself, I was assured that my details..
Okehampton Medical Centre
Simon T.
The service continued to be well-organised and prompt as expected.
Okehampton Medical Centre
Jamie S.
I'm puzzled by the negative feedback this practice receives. My own experiences have consistently been excellent. The clinical team and support staff have been outstanding. They consistently..
Okehampton Medical Centre
Mr David Cole.
So, I have had back the results of a private blood test - antibody test for Candida Albicans. Make of it what you will GPs ( I know, "All normal") IgA - 13. IgM - 20 IgG - 126. This,..
Okehampton Medical Centre
Cara G.
I am very dissatisfied with how my healthcare has been managed. Referrals have been arranged without my knowledge or consent, despite my clear objections. I am being asked to attend multiple..
Okehampton Medical Centre
Kim M.
After not visiting a medical professional for an extended period, I was taken to accident and emergency due to a serious incident. Now that I have returned to my local area, I am facing a..
Okehampton Medical Centre
Janet J.
The Okehampton Medical Centre's online services function effectively and the team members have been pleasant during my visits. I've consistently received responses to reported health concerns on the..
Okehampton Medical Centre
Gillian H.
The practice provides excellent care for my mother.
Okehampton Medical Centre
Michael B.
I experienced a lengthy wait time when attempting to reach the practice by telephone and decided not to continue holding.
Okehampton Medical Centre
Niki R.
Yes, there is often a lengthy wait to secure an appointment and sometimes the consultation doesn't begin at the scheduled time, but this appears to be due to the practice being stretched with..
Okehampton Medical Centre
Nick B.
I was quite surprised to observe that dispensary staff members were not wearing masks while serving patients who appeared to be vulnerable. In response to the management's reply, I noted that there..
Okehampton Medical Centre
Katy B.
Consistently demonstrated helpfulness and courtesy throughout my interactions.
Okehampton Medical Centre
Francis H.
Extended and comprehensive appointment with a knowledgeable and friendly healthcare professional. Strongly recommended.
Okehampton Medical Centre
Layla-Mae V.
Have been refused treatment yet again. This time it appears to be because they only manage a particular type of condition. I mentioned I was experiencing difficulties with my hearing and vision, and..
Okehampton Medical Centre
Matt F.