Okehampton Medical Centre
David C. 5 months ago
Great
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
BadRespect
BadSeen On Time
ExcellentWow, I wasn't expecting that.
I was extremely disappointed to see my original comments rewritten so significantly, as I feel the changes removed much of the substance and seriousness of what I had written. My original review contained serious concerns about the quality of local GP care, including experiences that I believe amounted to negligence. I have raised these same concerns directly with the practice and with the CQC, who have acknowledged them and, as I understand it, are addressing the issues raised. I believe that if mistakes and shortcomings are hidden rather than acknowledged, nothing improves and patients continue to suffer the consequences. I am genuinely grateful to those healthcare professionals who do their jobs with care and compassion, but I have also had experiences that have left me reluctant to seek help when I need it. The impact that some of my experiences with healthcare have had on my life and health has been profound and difficult to understand. I firmly believe that patients deserve professionals who listen, follow procedures, and uphold the principle of doing no harm. Over the years, I have also known many others who have had serious conditions dismissed or misdiagnosed. Friends and family members have experienced delayed diagnoses of cancer, serious infections, brain haemorrhages and other significant illnesses, sometimes with tragic consequences. These experiences have understandably damaged my confidence in the healthcare system. No profession is perfect, and mistakes can happen, but what matters is that concerns are listened to, lessons are learned, and patients are treated with respect and honesty. I appreciate that this review has been published, even in an amended form, and I thank those involved for allowing at least some of these concerns to be aired publicly. However, I do hope that the issues being raised are taken seriously, because they are not a joke, and they affect real people and real lives. I have now decided to make a formal complaint, as I want to ensure that these concerns are properly considered and not simply edited away. Not anonymous – David Cole.
I cannot speak highly enough of this practice and the wonderful team. The new online service is excellent. On two occasions I have used the messaging system and received a prompt phone call in..
Okehampton Medical Centre
Mr David Cole.
An alarming and dangerous struggle for good clinical care, for no other reason than their own shortcomings - they do not know enough, but are very quick to mock and belittle the patient.
Okehampton Medical Centre
Artem A.
Excellent team members are employed at this practice!
Okehampton Medical Centre
Jamie S.
I'm puzzled by the negative feedback this practice receives. My own experiences have consistently been excellent. The clinical team and support staff have been outstanding. They consistently..
Okehampton Medical Centre
Carolyn G.
I have had a very positive experience over the last two years. The online booking system works well and typically results in a telephone consultation within a couple of hours. I have been able to..
Okehampton Medical Centre
It's m.
The entire team has been pleasant and easy to work with. My experiences with the medical practitioners have been mixed, with a couple of temporary staff members being somewhat inconsistent, though I..
Okehampton Medical Centre
David Cole
Thyroxine on it's way back to you - have not taken it for around two weeks now, thumping headaches to start with, now have some PVC returned, along with other arrhythmias, I guess your two GPs must..
Okehampton Medical Centre
Mr David Cole.
For many years now, the pharmacy has been my first port of call, before taking up the time of the GPs, and the pharmacy I use have been extremely helpful, and knowledgeable - they really have shown..
Okehampton Medical Centre
Dodgy g.
I checked in on time using the automated system and waited approximately thirty minutes. When I inquired about the delay, I was told that the scheduled clinician was unavailable and that the..
Okehampton Medical Centre
Rachel M.
Absolutely excellent experience!
Okehampton Medical Centre
Jennie C.
We have consistently experienced compassionate and prompt care at this practice :-)
Okehampton Medical Centre
David Cole
Just to clarify: private blood antibody test (the best I could afford to do at the time £200), not in and of itself conclusive of current infection, but coupled with the overwhelming clinical..
Okehampton Medical Centre
Katy B.
Consistently demonstrated helpfulness and courtesy throughout my interactions.
Okehampton Medical Centre
Sean M.
I had a disappointing experience with the service. I was anticipating a callback from the clinical team but it never came through. When I contacted the practice myself, I was assured that my details..
Okehampton Medical Centre
Tristan R.
The appointment booking process took considerable time, and once an appointment was secured, there were further delays. Most visits involved waiting periods of around 50-60 minutes, which felt..
Okehampton Medical Centre
Roger C.
Contacted the surgery regarding concerns that a recently increased medication was causing significant adverse effects. A member of the clinical team advised discontinuing the medication and..
Okehampton Medical Centre
Emma P.
I found my experience at this practice to be very disappointing. I felt that a diagnosis I received was inaccurate, and I was frustrated that this wasn't addressed properly. The reception staff also..
Okehampton Medical Centre
Kim M.
After not visiting a medical professional for an extended period, I was taken to accident and emergency due to a serious incident. Now that I have returned to my local area, I am facing a..
Okehampton Medical Centre
Terry W.
I attended an appointment for ear wax removal and received excellent treatment along with helpful guidance. I would be happy to use this service again in the future if required, and I appreciate the..
Okehampton Medical Centre
Dale G.
Over the decade I've been registered with this practice, I haven't experienced any issues. I did switch to a different clinician at one point, though this was for an unrelated reason.
Okehampton Medical Centre
Clare B.