Okehampton Medical Centre
David C. one month ago
Great
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
BadRespect
BadSeen On Time
ExcellentWow, I wasn't expecting that.
I was extremely disappointed to see my original comments rewritten so significantly, as I feel the changes removed much of the substance and seriousness of what I had written. My original review contained serious concerns about the quality of local GP care, including experiences that I believe amounted to negligence. I have raised these same concerns directly with the practice and with the CQC, who have acknowledged them and, as I understand it, are addressing the issues raised. I believe that if mistakes and shortcomings are hidden rather than acknowledged, nothing improves and patients continue to suffer the consequences. I am genuinely grateful to those healthcare professionals who do their jobs with care and compassion, but I have also had experiences that have left me reluctant to seek help when I need it. The impact that some of my experiences with healthcare have had on my life and health has been profound and difficult to understand. I firmly believe that patients deserve professionals who listen, follow procedures, and uphold the principle of doing no harm. Over the years, I have also known many others who have had serious conditions dismissed or misdiagnosed. Friends and family members have experienced delayed diagnoses of cancer, serious infections, brain haemorrhages and other significant illnesses, sometimes with tragic consequences. These experiences have understandably damaged my confidence in the healthcare system. No profession is perfect, and mistakes can happen, but what matters is that concerns are listened to, lessons are learned, and patients are treated with respect and honesty. I appreciate that this review has been published, even in an amended form, and I thank those involved for allowing at least some of these concerns to be aired publicly. However, I do hope that the issues being raised are taken seriously, because they are not a joke, and they affect real people and real lives. I have now decided to make a formal complaint, as I want to ensure that these concerns are properly considered and not simply edited away. Not anonymous – David Cole.
The appointment booking process took considerable time, and once an appointment was secured, there were further delays. Most visits involved waiting periods of around 50-60 minutes, which felt..
Okehampton Medical Centre
Matt F.
Excellent facility! We experienced an urgent medical situation with someone in our group, and despite limited resources available, the entire team responded promptly and provided support until..
Okehampton Medical Centre
Dale G.
Over the decade I've been registered with this practice, I haven't experienced any issues. I did switch to a different clinician at one point, though this was for an unrelated reason.
Okehampton Medical Centre
Phill W.
Our family has consistently experienced excellent care at Okehampton Medical Centre. The clinical and administrative staff have been outstanding throughout our visits. We are very grateful for the..
Okehampton Medical Centre
David Cole
Jarisch-Herxheimer reaction - the name is relatively new to me, but the condition has been plaguing me for years I now know - a reaction within your body to the toxins caused by the die-off, of, in..
Okehampton Medical Centre
Anna F.
I had a very negative experience with this practice. My mother experienced a significant delay in receiving a proper diagnosis for a serious bone injury, during which time she was prescribed..
Okehampton Medical Centre
M j.
I have consistently had a positive experience at this practice.
Okehampton Medical Centre
Moorlandsoul M.
The reception team displayed unhelpful attitudes and appeared to make judgements beyond their scope, which was disappointing. The initial assessment process also seemed to lack thoroughness in..
Okehampton Medical Centre
Michelle A.
If my call is genuinely important to you, why do I have to wait on hold for such an extended period before someone picks up? I recognise that you manage multiple calls simultaneously, but this..
Okehampton Medical Centre
Sean M.
I had a disappointing experience with the service. I was anticipating a callback from the clinical team but it never came through. When I contacted the practice myself, I was assured that my details..
Okehampton Medical Centre
Jennie C.
We have consistently experienced compassionate and prompt care at this practice :-)
Okehampton Medical Centre
Mr David Cole.
I would like to leave some final comments regarding my experience with Okehampton Health Centre. Overall, my experience has been mixed. Some clinicians have provided excellent care, listened..
Okehampton Medical Centre
Tom R.
I am grateful to the entire team for their assistance following my recent incident. The care I received was outstanding, delivered by committed professionals. The service was remarkably..
Okehampton Medical Centre
Katy B.
Consistently demonstrated helpfulness and courtesy throughout my interactions.
Okehampton Medical Centre
Ravinder G.
The practice staff were considerate and supportive, though I found it challenging to secure an appointment slot.
Okehampton Medical Centre
Rachael B.
I wanted to express my gratitude to the exceptionally professional, compassionate and reassuring team members who assisted me during my recent visit. I was attended to very promptly after arriving..
Okehampton Medical Centre
David Cole
Just to clarify: private blood antibody test (the best I could afford to do at the time £200), not in and of itself conclusive of current infection, but coupled with the overwhelming clinical..
Okehampton Medical Centre
Artem A.
Excellent team members are employed at this practice!
Okehampton Medical Centre
Izaak W.
The service provided was disappointing and I would not recommend this practice.
Okehampton Medical Centre
Terry W.
I attended an appointment for ear wax removal and received excellent treatment along with helpful guidance. I would be happy to use this service again in the future if required, and I appreciate the..
Okehampton Medical Centre
Tristan R.