Wolverhampton Road Surgery
WH
William H. 4 years ago • From Google
Bad
I experienced very poor service at this practice. I requested to speak with a doctor but was directed to speak with a clinical practitioner instead. During our phone conversation, we discussed my presenting symptoms. However, I was subsequently prescribed medication that I believed was inappropriate for my condition. I attended the surgery in person to raise concerns and request an alternative prescription, as I felt the incorrect medication could have exacerbated my symptoms. When I questioned this decision, the practitioner became defensive and denied that we had discussed my symptoms during our initial phone call. Upon further discussion about the treatment approach, the practitioner acknowledged that they had not reviewed what needed to be prescribed and had simply issued a repeat of a previous prescription that had been given for a different condition entirely. I had recorded our conversation from arrival to departure, and during the discussion the practitioner's demeanor appeared to shift noticeably, becoming more cooperative after noticing my recording device. I have evidence of this exchange available if needed. I have consistently experienced poor service during my time with this practice. The only positive experience I have had was with one particular clinician. I also had a scheduled appointment that I called ahead about, as I anticipated being approximately ten minutes late due to unforeseen circumstances. I was informed that lateness would result in the appointment being cancelled, so we agreed to reschedule as a telephone consultation instead. The receptionist indicated I would receive a call around the original appointment time. No call was received. An hour after the agreed time, I called back to enquire about the telephone appointment, only to be told by a different receptionist that my appointment had not been converted to a telephone consultation and remained as a face-to-face appointment. I was then advised I would be contacted at some unspecified time. I have decided to change practices. This represents my final visit. The administrative coordination at this surgery is severely lacking. I cannot recall a recent occasion when I have contacted them without encountering difficulties.
Jade E.