Wye Valley Surgery
LL
Linda L. one year ago • From Google
Bad
The medical practice was utterly disappointing and seemingly indifferent. Attempting to secure an appointment for my young grandson became an incredibly frustrating ordeal. Multiple phone calls on Monday and Tuesday were met with the same dismissive response: fully booked. Wednesday brought even more disappointment when the entire surgery was closed for training. My grandson, barely over a year old, was suffering, yet unable to articulate his discomfort. Fortunately, my daughter contacted 111, who immediately recognized the severity of the situation and dispatched an ambulance. The paramedics were exceptional and thorough. At the hospital, it was discovered my grandson had fluid on his lung and a chest infection, requiring antibiotics. I am absolutely appalled that this medical practice does not consider young children a priority. The 111 service and paramedics shared our shock at the surgery's apparent lack of concern for vulnerable infants. It is deeply troubling that a medical practice could be so callous towards toddlers and babies who cannot effectively communicate their medical distress. Thankfully, the 111 service understands the vulnerability of young children and treats their health concerns with the urgency they deserve.
Iqra X.