Mathukia's Surgery

Scheduling requires a telephone call exclusively during the morning hours of 9 to 10 AM. No in-person consultation is available.

I've been with this medical practice for almost a decade and a half, and while it used to be excellent, the quality has significantly declined. The Mathukia doctors remain compassionate and..

The staff appears overwhelmed and disorganized. The front desk personnel lack proper customer service skills and seem uncertain about basic practice operations, particularly regarding prescription..

Medical professionals are competent, but communication is incredibly challenging! The front desk personnel provide subpar assistance and customer service.

Somewhat sluggish service - needs persistent follow-up to get tasks completed.

In the past, this medical facility was excellent, with compassionate staff and skilled physicians. However, it has now deteriorated into a frustrating experience for numerous reasons. The problems..

The medical professionals at this practice demonstrate compassion and competence. However, the administrative side falls significantly short. Attempting to communicate with the reception team is..

Absolutely terrible healthcare practice that desperately needs new management. I'm shocked the local council hasn't intervened yet. The staff are completely incompetent and unprofessional, abruptly..

I seldom write reviews, but I feel driven to describe my recent interaction with the front desk team at Dr. Mathukia's practice. Regrettably, the customer service was appallingly..

Absolutely appalling service, I wish there was a way to give zero stars 😕

The service quality is extremely disappointing. Previously, their appointment booking process was flexible, but now they've implemented strict time-specific calling requirements. The earliest..

I've been associated with this medical practice since birth, along with my whole family. The Mathukia physicians have consistently been exceptional and incredibly supportive of my parents' complex..

ABSOLUTE ZERO RATING! THE MOST HORRENDOUS SURGICAL EXPERIENCE IMAGINABLE! COMPLETELY UNPROFESSIONAL WITH SUCH A SEVERE LANGUAGE BARRIER THAT COMMUNICATION WAS IMPOSSIBLE! STEER CLEAR OF THIS..

Terrible healthcare provider. Has consistently let me down time and again.

I'm utterly frustrated by the healthcare service I encountered today. After waiting weeks to secure a GP appointment (which everyone knows is incredibly challenging in the current system), I finally..

I'm calling for this medical practice to be shut down. Incompetence has plagued them for years. Their management is abysmal and their systems are nonsensical. The doctors are never consistent. The..

Satisfactory assistance provided

The medical professionals like doctors and nurses are pleasant, but the reception personnel are incredibly discourteous. I patiently waited in the waiting area to schedule my next injection..

Taishir, positioned at the main reception, consistently demonstrates exceptional customer service with his welcoming demeanor, attentive listening, and warm, polite smile. He truly represents a..

3/10 scheduling an appointment is an absolute nightmare, and if you manage to get one, the consultation is rushed and barely lasts five minutes. Attempting to refill prescriptions via email is..