Last updated: 9th March 2026

Introduction

These Terms of Service govern your use of the GP Ratings platform (“the Service”), operated by AI Research & Development Ltd (“we”, “our”, “us”). By accessing or using our website and services, you agree to comply with these Terms. If you do not agree with any part of these Terms, you should not use the GP Ratings platform.

About the Service

GP Ratings provides a platform that allows patients and members of the public to share feedback and reviews about GP practices. GP practices may also access the platform to view feedback and respond to reviews. The purpose of the platform is to improve transparency and help practices understand patient experiences.

User Responsibilities

When submitting reviews or using the GP Ratings platform, you agree to provide information that is truthful and based on your genuine experience. You must not submit content that is defamatory, abusive, discriminatory, misleading, or unlawful. You must not publish personal or confidential medical information about yourself or others.

Review Moderation

GP Ratings may review, moderate, edit, summarise, or remove submitted reviews to ensure compliance with our community guidelines, legal obligations, and platform policies. Reviews that contain offensive language, personal data, or potentially defamatory content may be modified before publication. In some cases automated tools or artificial intelligence may assist in moderating or rewriting reviews for clarity and compliance.

Responses from GP Practices

GP practices may respond to reviews submitted through the platform. Practices are responsible for the content of their responses and must ensure that replies do not disclose confidential patient information or sensitive medical details.

Phone Verification

To help maintain the authenticity of reviews, GP Ratings may require phone number verification before publishing certain reviews. Verification helps reduce fraudulent or automated submissions and maintain the integrity of the platform.

Content Ownership

Users retain ownership of the content they submit, including reviews and comments. By submitting content to GP Ratings, you grant us a non-exclusive, worldwide licence to display, reproduce, and distribute that content as part of operating the platform.

Prohibited Use

You agree not to misuse the platform, attempt to disrupt services, submit false or misleading reviews, impersonate others, or attempt to access restricted parts of the system without authorisation.

Removal of Content

GP Ratings reserves the right to remove, edit, or restrict access to any content that violates these Terms, our policies, or applicable law.

Limitation of Liability

The GP Ratings platform provides user-generated reviews for informational purposes only. We do not guarantee the accuracy, completeness, or reliability of reviews posted by users. GP Ratings shall not be liable for any loss or damage resulting from reliance on information published on the platform.

Changes to the Service

We may update, modify, or discontinue parts of the GP Ratings service at any time without prior notice in order to improve functionality, comply with legal requirements, or maintain the security of the platform.

Changes to These Terms

We may revise these Terms of Service from time to time. Updated versions will be published on this page with the revised date. Continued use of the platform after changes are made constitutes acceptance of the updated Terms.

Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of the United Kingdom. Any disputes relating to the use of the GP Ratings platform will be subject to the jurisdiction of the UK courts.

Contact Us

If you have any questions regarding these Terms of Service, please contact us at [email protected]