Collingwood Family Practice

Great staff

Reception staff Debbie and Davina are really efficient and friendly. They’re very helpful. Online booking system works really well for me. Carly B Health Practitioner was really professional. The doctors are always understanding and excellent in diagnosing and treating any issues.

Endless phone frustration: A customer's nightmare

Attempting to reach them via telephone is an exercise in futility. The entire communication system appears to be in utter disarray, leaving customers frustrated and unable to make contact. It's a complete and utter fiasco, with no apparent resolution in sight. The sheer incompetence displayed in managing their phone lines is truly astounding, bordering on the absurd. One can't help but wonder if they've deliberately chosen to make themselves as inaccessible as possible.

Exceptional reception service: Always top-notch

The reception consistently delivers exceptional service, addressing every concern with utmost proficiency. Their unwavering commitment to excellence ensures a flawless experience, leaving no room for complaints or dissatisfaction.

Lengthy wait time at understaffed reception

I endured an exasperating 75-minute wait in a seemingly interminable queue, merely to converse with the receptionist. Astonishingly, I began at the sixth position, yet the glacial pace of progress was maddening. This isn't an isolated incident; I've encountered similar ordeals during past visits. It's glaringly evident that the practice is woefully understaffed, utterly incapable of managing the sheer volume of patients seeking assistance. The chronic shortage of personnel has created an untenable situation, leaving countless individuals frustrated and underserved.

Frustrated patient's struggle with GP access

Attempting to schedule an appointment has become an exercise in futility. The practice's phone lines are perpetually disengaged, and on the rare occasions when they're operational, one is abruptly disconnected. Seeking assistance through the 111 service only results in redirection to a walk-in clinic. The very purpose of having a general practitioner seems to have been lost in this maze of inaccessibility. In a feeble attempt at modernization, they've introduced an online appointment form. However, this too proves to be a dead end, as it's routinely deactivated at their discretion. The question looms large: how are patients expected to receive medical care when every avenue is systematically blocked? As a long-standing patient of 24 years, I find the current state of affairs at this practice to be nothing short of farcical. The deterioration in service quality and patient care is both alarming and disheartening.

Endless wait for elderly mother's appointment

I've been attempting to reach a receptionist concerning an appointment for my 96-year-old mother. It's been an hour since I dialed, and I'm still on hold. I've maintained the first position in the queue for at least 20 minutes now. This situation is simply intolerable. I'm composing this review while I continue to wait. It's truly disappointing, especially considering how pleasant the doctors and nurses always are.

Praise for Debbie: A stellar receptionist

I had the pleasure of interacting with Debbie, the receptionist, and I must say it was an absolutely delightful experience. Debbie's warmth, helpfulness, and friendly demeanor truly stood out. It's refreshing to encounter such a caring and efficient receptionist, especially considering the often undeserved criticism that medical receptionists face. Debbie, your exceptional service and positive attitude are commendable. Keep up the fantastic work – your brilliance doesn't go unnoticed and makes a significant difference in patients' experiences.

Exceptional service at Collingwood Family Practice

I've been consistently impressed with the exceptional service provided by Collingwood Family Practice over the past seven days. I had to complete three distinct online forms for separate issues, and their response was remarkably swift. For one concern, I received an immediate invitation to consult with a doctor. Another matter resulted in an appointment scheduled for the next day with their resident paramedic. The third issue led to a referral to Walkers, where I had a consultation at their pharmacy within a mere 20 minutes. As a patient of over five decades, I can confidently say that their recent level of service has been nothing short of outstanding.

Uncaring

My mom went to book in for a blood test the receptionist wouldn't let her. When asked why 2 week wait ,there is Wednesday but go to the hospital. That doesn't help when you have no car and use public transport and mobility problems. If you are lucky to see a doctor then they spend tye whole time looking their computer not the patient.

Improved care: From awful to excellent GPs

I've experienced a remarkable transformation at this medical practice. In the past, interactions with certain general practitioners were challenging and unsatisfactory. However, the arrival of Dr. Farhat and Dr. Sidhu has ushered in a new era of patient care. Their expertise and dedication have significantly improved the quality of healthcare provided. Now, patients can confidently seek and receive the necessary medical attention and support they require. The positive change brought about by these two physicians has truly elevated the overall experience at the practice.

Unreachable: The frustration of zero contact

Reaching out to this entity is akin to shouting into an endless void. Their communication channels seem to exist in name only, leaving one feeling utterly disconnected and frustrated. Attempts at contact are met with an impenetrable wall of silence, as if they've mastered the art of invisibility in the digital age. It's a maddening experience that leaves customers feeling abandoned and unvalued, questioning whether anyone is actually there at all.

Improved practice: Online system shines

The medical center has undergone a remarkable transformation lately. Their newly implemented digital platform is truly outstanding! Gone are the days of enduring lengthy phone queues, and scheduling appointments has become significantly more convenient. This establishment faced considerable criticism in recent years, and I shared those sentiments. However, I must commend them for their evident dedication to improvement, which has yielded impressive results. Their efforts have not gone unnoticed, and I find myself more satisfied with their services than I have been in a long time.

Exceptional service at medical practice

This medical practice truly stands out. Debbie, who manages the reception, is simply exceptional. Their online communication is impressively swift, with messages receiving prompt responses. The physicians here are top-notch professionals. I'm thoroughly impressed and grateful for their outstanding service. They should absolutely maintain this level of excellence.

Terrible experience at clinic with infant

I've encountered the most dreadful medical practice imaginable. Their treatment of my one-year-old was utterly disgraceful, leaving me appalled and vowing never to return. The receptionist's demeanor was nothing short of offensive. I strongly advise against seeking care at this establishment, as the experience was thoroughly unpleasant and unprofessional.

Praise for staff, criticism of diabetes care

I feel compelled to express my admiration for Kitty and Linda individually, as they truly deserve the highest accolades possible. Their exceptional service warrants nothing less than perfect scores across the board. However, my experience with the rest of the practice has been deeply disappointing. The GPs and reception staff have displayed an alarming lack of judgment and understanding regarding my husband's critical health needs. It's utterly incomprehensible that they would suggest a diabetic patient could safely forgo insulin for a staggering ten-day period while awaiting a nurse's intervention. This blatant disregard for patient well-being and the potential life-threatening consequences of mismanaged diabetes is not only appalling but also demonstrates a shocking absence of basic medical knowledge. Such negligence in care and utter failure to grasp the severity of diabetes management leaves me gravely concerned about the overall quality of healthcare provided by this establishment.

Gratitude for exceptional care and support

I'd like to express my heartfelt appreciation to the entire team for their exceptional care and support. Dr. Aziz and Dr. Randhawa demonstrated remarkable expertise and compassion throughout my experience. The manager, JD, ensured everything ran smoothly, while the reception staff, particularly Sunita, went above and beyond with their kindness and assistance. Your collective efforts and genuine understanding have made a significant difference, and I'm truly grateful for the ongoing help you've provided.