Meddygfa Penygroes

Disgusting treatment

Imagine this- I call up for an emergency appointment, they book me in for 10am, I get a callback explaining the GP has cancelled the appointment and they were unable to tell me why. The call gets cut off, I don't get a callback, I spend another 15 mins on the phone (that's 45 minutes in total on hold in 2 hours get through and ask the lady to speak to the GP and explain I'm in too much pain to walk, the pharmacy told me l needed to be seen by a doc asap and that I already took the day off work due to the appointment, which their reply was 'book in for a routine appointment or see a sexual health clinic' (neither options were appropriate which I explain but was ignored). Still don't understand what possessed them to take away my appointment. Still in unbearable pain and once again failed by Pen-y-Groes surgery

should be closed down

I asked for a bandage to be re-dressed and the nurse refused. I asked for a routine appointment for a check up, there weren't any. I have been ring for weeks for an appointment at all hours of the day and after listening to the long and uninformative message I end up tenth in the queue and lose patients and hang up. There is no health car in Cross hands in my opinion.