Ripple Road Medical Centre

Dishonest uneducated lazy receptionists

Terrible staff service liars dishonest reception uneducated make u wait over 1 and half hours in reception cause when I book my father in the clever girl behind reception didn’t check mistake was made by previous reception by putting today’s date for two appointments when one was for next month but all she told me was to sit down after one and hours waiting I go to her and she acts silly innocent no manners left in this world or honesty I mean if this kind well mannered girl behind reception would have spent 1 second on computer screen when I told her my father had two appointments written on card one of the appointments not showing on screen if she would have just said then only one appointment today and previous receptionist made mistake last time by putting both appointments on card for today we would not had to sit there for nothing for nearly 2 hours but sums up England now everyone doesn’t take responsibility just blame someone else or act dumb all I know is since dr ansari taken over surgery it’s gone down hill too many patients booked at once I saw how many people kept getting up to say why it’s taken long too many trainee drs not fully qualified drs I just don’t like visiting this surgery if not only u have liars now behind receptionist who don’t want to do their jobs properly by looking at screen cause their too too busy laughing joking with their colleagues stuff like this did not happen in 80s and 90s when their was nice educated polite English people doing the job

Excellent care marred by rude nursing staff

The medical facility excels in providing prompt care for young patients, demonstrating commendable efficiency in urgent pediatric cases. Their expertise in this area is particularly noteworthy. However, the experience is marred by the demeanor of a certain nurse, whose conduct leaves much to be desired. This staff member exhibits a dismissive attitude, failing to engage in basic communication or even acknowledge inquiries. The lack of eye contact and overall indifference create an unwelcoming atmosphere, which is regrettable given the otherwise high standard of care. Such behavior significantly detracts from what could be an exemplary healthcare experience, casting a shadow over the clinic's otherwise positive attributes.

Chaos and Confusion at Medical Clinic

I received a phone call from the head receptionist yesterday, attempting to modify my appointment from an in-person visit to a phone consultation at a pharmacy for medication. I have critical health conditions that could potentially be fatal, including asthma, diabetes, sleep apnea, and a complex surgical procedure from 2019 that was compressing my internal organs. The sleep apnea syndrome is particularly dangerous, as I stop breathing during sleep. I strongly objected to having a pharmacist alter my prescriptions and insisted on speaking with a doctor, emphasizing that my life is at stake, not theirs.

Friendly staff and professional care at clinic

During my visit today, I interacted with Maria over the phone, who was exceptionally courteous and supportive. Additionally, the receptionist Anurekha demonstrated remarkable politeness and professionalism. I consulted with Dr. Yahya Hassan, who was extremely approachable and competent. I'm confident that the treatment recommended was precisely what I needed, and he truly represents the high standards of this medical practice.

Terrible customer service at medical clinic

The receptionist displayed an appalling lack of professionalism and basic courtesy. Midway through our discussion, she abruptly terminated the call and pushed me to the back of the queue. After enduring a frustrating 30-minute wait, I was dismissively informed that no appointment was available and was curtly advised to go to the emergency department.

Compassionate care at ripple road medical center

Ripple Road medical facility is truly exceptional, with Dr. Adeel and other physicians providing outstanding care. The reception staff, including Narendra, Carly, Hudah, Ayesha, Fatma, Nargis, Louise, Maria, and their colleagues, have been incredibly supportive throughout our experience. My family and I are deeply appreciative and thankful to everyone involved in our care 🙏🏻🌟💫

Frustrating phone service destroys patient medication access

Absolutely ridiculous telephone support and prescription handling! How is it possible to place a medication order and still not receive it?! This defies all logic. I've phoned multiple times and can't even get connected, waiting endlessly for over an hour! Who gets stuck in a queue position for more than 20 minutes - is this a real situation? Especially when the medication could be critical to my health. Now I'm forced to physically go in and insist on getting my prescription immediately. I've been without my essential medication for two days, which I'm supposed to take consistently. Clearly, this medical practice needs a complete overhaul and serious management review.

Terrible service and frustrating appointment scheduling nightmare

One of the most frustrating general practitioners I've ever encountered... When I tried to schedule an appointment for the next day or any available day, they flatly refused, insisting I can only book on the same day. So, I wake up early and call, only to be told there are no available slots. Are they serious? What kind of medical practice operates like this? It's ridiculous that I have to call every morning like I'm begging for scraps, and after two weeks, I still haven't managed to secure an appointment. Absolutely unacceptable.

Terrible service and unprofessional customer support

The employees are discourteous, declining to schedule an appointment and then becoming confrontational when I try to address the issue.

Frustrating healthcare service fails patients expectations

This medical centre creates more anxiety than offering healthcare support. Despite paying the Immigration Health Surcharge of 1552.50 GBP as part of visa requirements, I attempted to schedule an appointment this morning. The staff indicated a blood test was necessary and claimed a doctor would contact me today to provide prescriptions. However, by 8 pm, no communication had been received. This demonstrates their ability to generate unnecessary stress and compel repeated follow-up calls, ultimately leading patients to become frustrated and disregard further attempts. Based on numerous online reviews, it appears that either the UK Government or NHS should investigate and replace the current GP staff. Medical appointment scheduling, especially for health concerns, should prioritize patient needs and experience.

Sharon saves the day at frustrating medical practice

I've recently joined this medical practice, and the phone experience has been frustrating. Whenever I call, I'm left waiting on hold for more than half an hour, and when someone eventually answers, the receptionists are often discourteous. The sole exception is Sharon, who stands out as an exceptional staff member. She consistently answers calls with patience, listens attentively, and always maintains a professional demeanor. Ripple Road surgery would greatly benefit from hiring more staff members with Sharon's outstanding customer service skills.

Frustrating reception and long wait times

The staff at this establishment leave much to be desired. Their front desk personnel seem incapable of comprehending patients' needs or requests. Their sole competency appears to be scheduling appointments for the distant future, typically 3-4 weeks ahead, which is undoubtedly an excessive wait time. Attempting to reach them at 8 AM proves futile, as they present irrelevant options and fail to deliver on promises made the previous evening regarding early morning calls. The entire experience is nothing short of frustrating and disappointing.

Unexpected removal from patient register

I contacted the medical facility seeking advice regarding a health concern after my previously prescribed medication had been depleted. To my astonishment, I discovered they had intentionally removed me from their patient registry. They offered no justification or clarification, merely instructing me to re-register or seek care elsewhere. Given my health conditions, I find this task exceptionally challenging and unhelpful. The manner in which this information was conveyed left no doubt about its deliberate nature. The staff member's tone was noticeably uncomfortable, lacking any surprise or attempt to investigate potential errors in my details. There were no apologies, no efforts to rectify the situation, and no alternative solutions proposed. Instead, I was met with awkward silences and hurried speech, indicative of highly unprofessional conduct. This approach seems an effortless method to discriminate without providing any additional information or facing repercussions. As an individual with special needs and of a different ethnic background from the staff, I suspect these factors might have influenced their decision, as they have unfortunately been grounds for unprofessional discrimination and harassment in my past experiences. I believe this incident warrants investigation for potential hate crimes and discriminatory practices.

Unprofessional service and failed duty of care

I recently had a rather frustrating experience involving multiple phone conversations with two staff members at a medical facility. Over the course of an hour, I interacted with Sharon, who works as a receptionist, and Belinda, whom I presumed to be a physician, though her demeanor seemed less than professional. Unfortunately, neither of them provided any meaningful assistance or guidance regarding my referral inquiry. Seeking resolution, I reached out to Barking Hospital, where I encountered a stark contrast in service. Anita, a staff member there, was exceptionally helpful and even took the initiative to contact the original surgery on my behalf. To my dismay, it appears she was given false information, leaving her equally appalled by the treatment I had received and the overall handling of the situation. It's evident that this surgery has fallen short of its duty of care, failing to meet basic standards of service and compliance. The fact that the Care Quality Commission (CQC) has mandated responsive improvements comes as no surprise given my experience. I feel compelled to report this recent encounter to the CQC, detailing my interactions with the staff, as well as my concerns regarding their policies and procedures. Such substandard care and communication are simply unacceptable in a healthcare setting.

Delayed calls and poor communication frustrate patient

I had a frustrating experience with this medical practice. My phone appointment was scheduled for 10 AM, but they didn't call until 11 AM, causing me to miss it. Instead of proactively rebooking, they left an unhelpful voicemail instructing me to contact reception. When I brought this issue to the surgery's attention, they assured me the doctor would call back, but that never happened. The situation only worsened when they attempted to reach me again, but I couldn't answer. Their message once more directed me to phone reception, which proved futile as it's virtually impossible to get through. Consequently, I'm left without an appointment and thoroughly disappointed with the surgery's poor communication and lack of patient consideration.

Frustrated parent's struggle with NHS appointment

I experienced significant frustration with the service provided by this medical facility. Upon calling on Thursday to schedule an appointment for my young child, I meticulously described all symptoms to the receptionist. However, I was instructed to call back the following day to attempt securing an emergency slot. When I did so, I encountered a discourteous young woman who repeatedly interrupted me, preventing me from explaining the purpose of my call. Her curt response was simply that I should take my daughter to the hospital. This encounter left me deeply concerned about the state of our healthcare system, which appears to be falling short of meeting patients' needs. The level of care and attention I received was far below what one would expect, especially when seeking help for a child's health issues.

Frequent 111 caller's frustration

I frequently resort to dialing 111, which never fails to leave me utterly exasperated! The sheer frustration this experience consistently induces is beyond words. It's as if each call serves only to intensify my already boiling irritation. The repetitive nature of this action, coupled with its seemingly fruitless outcomes, pushes me to the brink of my patience. Truly, there's no better way to express my overwhelming discontent than through a barrage of angry face emojis!

Incompetent reception team ruins appointment

The incompetence of the reception staff is truly astounding. Their inability to perform even the most basic task of scheduling an appointment correctly is mind-boggling. After enduring an absurd three-week wait, I was utterly dismayed to discover upon arrival that no reservation had been made. It's baffling how such inept individuals secure employment in these roles; even young schoolchildren could outperform them with ease. This entire experience has been nothing short of a colossal waste of both time and effort, leaving me thoroughly frustrated and disappointed.

Unprofessional staff and long waits disappoint

I experienced significant disappointment with the establishment's service. The personnel exhibited a lack of professionalism, and their communication was notably curt and unwelcoming. Moreover, the extensive waiting period of 3-4 weeks for an appointment was particularly frustrating. Overall, the combination of these factors left me with a rather unfavorable impression.

Thyroid misdiagnosis solved by Dr. Dee

For several years, I endured persistent muscle knots that caused excruciating pain, often forcing me to take leave from work. The physicians in Leyton diagnosed these as muscle knots, recommending physiotherapy and exercise while claiming they couldn't offer further assistance. However, upon relocating and joining Ripple Road Medical Center, I had the fortune of meeting Dr. Dee. His impact on my life has been transformative. He swiftly identified the root cause - an underlying thyroid condition - which proved to be accurate. I'm compelled to convey my heartfelt appreciation to the medical center for having such an exceptional and erudite physician on their team. Dr. Dee, your expertise has been invaluable. May you be blessed for your remarkable care and insight.