The Loxford Practice Verified

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The Loxford Practice
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Alina9 months ago

Rating

Average

  • Appointment

    Bad
  • Reception

    Excellent
  • Cleanliness

    Great
  • Care & Treatment

    Bad
  • Respect & Dignity

    Bad
  • Seen On Time

    Average

The most awful experience in my life

I am writing to share my deeply disappointing experience during my recent visit to Loxford Practice. My encounter left me feeling unheard, mistreated, and disheartened by the lack of understanding and empathy displayed by the GP I was seen. The doctor name was Dr Vijaya Pothora. Upon arriving at the practice, I was immediately made to feel uncomfortable when I was told to breastfeed my 10-week-old son in a special room rather than in the presence of her. This demand contradicted the widely accepted norm in England, where nursing in public is both customary and respected. This incident not only left me feeling embarrassed but also raised concerns about the practice's sensitivity to the needs of nursing mothers. It was even needed to be seen how my little one is nursing and behaving after eating in order to diagnose reflux. She prescribed something without even carefully investigate my son. I have read the leaflet of the medicine she prescribed to my son that it should be administered to 1 year old or above!!! Furthermore, I was taken aback by her questioning regarding my appointment's urgency and my reason for being late. Instead of approaching the situation with empathy and concern for my son's well-being, I was made to feel as if my valid concerns were being dismissed or questioned. I believe that every patient deserves to be treated with respect, empathy, and professionalism, regardless of their circumstances. It is disheartening that my experience at Loxford Practice failed to meet these basic expectations. I will be needed to look for another practice as this is highly unacceptable. I sincerely hope that my feedback will prompt a reevaluation of the practice's policies and staff training, so that future patients are treated with the consideration and understanding they deserve. No parent should have to endure such a distressing encounter during a vulnerable time.

Source: GP Ratings

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